Everyone these days are looking for peace of mind when purchasing online. We are a genuine Australian family owned business. Why not read a little about what our customer experiences have been in dealing with our company and feed back we have been given. These are all genuine correspondence received from real people and with their permission we have posted their comments here on our testimonial page. We trust the experience of these lovely people will put your mind at ease when buying from an online store and will help you have confidence in purchasing from us.
August 8th 2021
Hi everyone and Deb, I bought some of your instant download SVG cut files and I am so impressed with the quality. They were very easy to use and the step by step instructions really helped me. Great job they are beauitful.
Best wishes - Diane
MAY 26th 2021
How fast is your service!!. I ordered my cards just a day ago and the next day they were on my doorstep. WOW..I will surely be ordering again soon
Best regards - Susie
April 3rd 2021
I am writing to say thank you for all your help. The cardstock I purchased from your store arrived in two days and I was able to complete my daughters 21st explosion box card just in time.
Most helpful indeed - Kay
January 26th 2021
Hi Deb, you were most helpful on the phone with my enquiry and I adore all the flower designs you have added to your website. You helped me decided on which ones to buy and they have been great for my flower making. The extra length you go to with your cut files far out weighs any others I have bought. Well done and congratulations on such a fantastic product.
Always your customer - Alice
December 9th 2020
Good morning Team, Can I simply say how happy I am that you are now selling cut files of your cards. I use to buy them made up but now I can make what ever I want in any colour paper. The files are very easy to use and I really LOVE them.
August 5th 2020
Hi Le crystelle staff and manager, I wanted to write to you and say what a brilliant range of cards and cardstock you stock. I have struggled to find good cardstock at a good price for a long time and I was happy that your cardstock quality is exactly what I was wanting. I have been very disappointed with other companies. Plus the fact that you are an Australian company is especially handy during this crazy covid time. I like to support local where I can. I will enjoy using the cardstock
Thank you again - Ashley
May 24th 2020
Hello, after being locked down for weeks I needed some therapy and found your website. My cards arrived within
a couple of days and I am so happy with them. It saves me so much work! Thank you for your great service.
I will be back for more - Melissa
April 3rd 2020
Good morning, I have just bought some of your step cards after seeing your Facebook add and I have to say they are brilliant. I have arthritis in my hands and not having to measure and cut everything is so much better than the hours it used to take me to make just one card. They also arrived so quickly I will be telling my crafting friends about your business and will also order more in the future.
warm wishes - Gwen
February 5th 2020
thank you very very much for such great service and products that make things so much easier for me. I simply love your precut cards.
Thank you - Carol M
December 26th 2019
Dear Staff - I just have to write to say how thrilled I was to receive some Swarovski Earrings for Christmas.
They really sparkle and are just so absolutely cute. I wore them all day yesturday, they look beautiful on and I did get lots of comments on them. I would like to buy some now for Christmas presents next year, very early I know but I don't want them to not be around for some family members that adored them. I also do hope you decide to make some everyday ones as well as they are a great price. I love them so much and have also told some of my friends to go and buy some too.
thank you - Judith
August 12th 2019
Hi. I will certainly be bookmarking your site. What a huge range of beautiful cards. One very happy customer!
Cheers - Katie
June 5th 2019
Many thanks for your great pre folded cards that I have just received. I love the twist and pop cards as I now can just sit down and embellish them and not go through all the frustrating time of getting lines straight and scoring correct. What a wonderful range of designs you have I want to but them all. When I get my next spare cash I know where I will be heading for all my craft cards. I am grateful to have been given your name from a crafting friend and I will pass your details onto all the craft groups that I attend.
thank you - Sharon
April 7th 2019
Good morning to you all. I don't often take the time to write about a business but I have to write to you about my experience with your company. I loved dealing with you and everything was so clear to understand on your website. You have so many colours of card I found it hard to choose what to buy. My order arrived in two days and was so well packed there was not any damage at all to the card. I have found alot of places don't really care about packing things right but you certainly did and I was thrilled with everything I received.
Sincerely - Anna
January 6th 2019
Hi there. Recently for my christmas present my husband contacted you to buy some craft supplies. He mentioned that you were so helpful to him and what he gave me for christmas was just perfect. cardstock and more cardstock. I will certainly be telling all my craft friends about your store. What a great thing to do to help a man but craft supplies. you deserve a medal just for that.
from a very happy new customer - Donna
October 18th 2018
Hi. Please would you kindly thank your young girl that I spoke to on the phone yesturday. She was so patient with me as I was not able to use your website as old people like me cant seem to work it these days. Your service was outstanding and nothing was any trouble for her.
yours sincerely - Ruth
October 1st 2018
Hello staff. What a lovely store to buy my craft supplies from. I wasn't sure you were in Australia when I ordered and was happy to learn you were. My order arrived the very next day and I am not sure how you managed to send it off so quickly but I am very satisfied with my order. Nothing was damaged due to you packing it so well.
Thank you again - Karen
June 24th 2018
Dear Deb and staff. Many thanks for all your advice and help today. I was not sure just what I had to order and your help on the phone helped me to narrow things down to the perfect cards. I also bought some cardstock from you and the price and quality far outweighs all other stores that I have purchased from card from. I was very surprised as to so many colours being available to me. I will surely buy from your store again when my stocks run out.
Regards - Merryl
December 5th 2017
I wanted to write and thank you for getting my cards away so quickly. I wanted to make them for christmas and wasn't sure if I had time. The fact I don't have to spend time cutting them has saved me many hours.
Thank you - Michelle
November 3rd 2017
Good morning. I have purchased form many stores over my crafting life and I am thrilled to have found you. I love your folded cards and also your variety of colours is brilliant much more than just plain white like most shops I have bought from. Keep up the good work and you have one happy customer here.
Kindest thoughts - Janice
April 20th 2017
Dear Staff at Lecrystelle. Right from the start when I contacted you everyone was so polite and helpful. My order arrived the next day and was very well packed. I will certainly be buying from your store again in the future
March 4th, 2017
I have just received my order and the products are so beautiful, thank you, this is going to save me a lot of time measuring and cutting my cards
thank you - Julie
November 23rd, 2016
November 19th, 2016
(Commenting on NEW Twist and Pop Up cards)
I just want to say how excited I am you are doing these cards awesome,they are very time consuming but a lot of fun to do. So having the cards pre cut makes my life so much easier.Also I would like to say a huge big thank you for my last order it was amazing and I am so happy with my purchases from your company. It is such a pleasure looking and buying from you.
A huge huge THANK YOU - Amanda
June 9th, 2016
Dear Deb, Omg. You guys are amazing. I got home from work Tuesday afternoon and the mat was here already. I nearly fell over backwards. Thank you so very much. Looking forward to shopping with you again soon.
January 29th, 2016
I can't believe I got an email today that my order had shipped. Just got home and parcels arrived. Thanks so much for the awesome service! Going to open my boxes right now!
second email: Believe it or not I have gone through everything properly just now. I'm so glad today is my day off because I'm itching to play! I can't believe you crammed so much into one pizza box. I'm intrigued by the Bazzill stitchz - never seen them before so thats the first thing I am going to try. I'm thrilled with the mystery boxes and I reckon it's a great way to try different colours and textures. I'm definitely recommeding you to my crafty family and freinds - your service is impeccable.
December 16th, 2015
Parcel arrived today, Wow! great service and really good packaging, everything 100% safe
and in good order. Thank you!
Just tried the Christmas Trees - love them, they will get much more use than the carnations
I sold you.
Thank you, I will recommend you to all my crafty friends.
Have a Happy Christmas and a great New Year.
October 3rd, 2015
I have received my Lacey Hearts,
Thank you for your personal and helpful service it was exceptional.
It is so nice to find such a trusting and reliable business.
I'm now looking forward to experimenting with my hearts and making some delightful cards.
Kind regards - Dorothy
August 6th, 2015
Hi Deb, many thanks for the awsome service, couldn't believe it when my order turned up here in under 24 hours!! Fantastic service.
Cheers - Sue
August 5th, 2015
I just wanted to say a big thank you to Debbie and the staff at your company. I was waiting for a order to arrive on the NSW central coast and rang the company for an estimated time of arrival. Debbie was a delight to talk to, answered my questions in a thoroughly professional way and informed me that since my parcel is likely to be over the limit for an air delivery to NSW that it may be a few days before I receive it as it would have to go by road transport. This was Monday. After our initial phone call she took the time and trouble to phone me back to say that my items had just managed to scrape through the required weight allowance for an air delivery and I should receive them in a few days. I have just received them today, two days after her call.
I would further like to say how very impressed I was both with the professional and courteous manner in which my enquiry was handled and also the quick service. I will certianly be ordering more items from this company.
Thank you once again - Kate
June 3rd, 2015
Good evening, Wow I'm soooo impressed. I only spoke to your lady on Monday regarding my order (one item was out of stock and we organised another one) and had an email yesterday (Tuesday) to say it had been posted...and today my parcel arrived. That is impressive. I can't even get orders from Perth here that quick! Well done Le Crystelle. Can't wait for the weekend so I can have a play!!!
Many thanks for your phone call Monday. Your service is second to none.
April 30th, 2015
Just thought I would let you know of the fast delivery of my order. I ordered yesturday around 1pm and the courier delivery turned up with the order at 2pm today! That's amazing as we live 50 kms from town. Very impressive.
Thank you - Gail
February 18th, 2015
I just wanted to let you know my order arrived today and I am just so very impressed with your service and by what was inside both the Box of paper and the box of embellishments. I am very happy that I purchased them.
February 13th, 2015
Thank you very much for my order & the lovely catalogue.
What a lovely surprise I got when I came home this morning. Thanks so much for a quick delivery. Its a pity other services are not like yourselves.
I want to thank you so much for the efficient and caring way you handled my
attempts to place my first order.
Your assistant was very helpful during the phone order, and when the parcel
arrived the following day, I was gob-smacked.
I will recommend your products and service to my acquaintances and friends.
Keep up the good service!
Kind regards -Aldy
Regards - Ann
Cheers - Thelma
June 17th 2014
I received the parcel today which is fantastic.
Really looking forward to using this great range of cards.
kind regards - Renaye
May 23rd 2014
Many thanks for your phone call earlier this week. That was really good customer service. My package has been received in good order and I am really delighted with the pre cut cards I received. I shall be recommending your company to my craft group.
Thank you so much. - Lesley
May 4th 2014
Thanks for your very fast reply, I am a very happy customer. Some places have never replied to me at all it makes a lovely change. I am amazed at how fast my last order took to arrive.
It is much appreciated. - Peta
Jan 9th 2014
Thank you for the follow up and I can't wait to receive my order.
I would just like to take this opportunity to wish you and your staff a Very Merry Christmas.
Thank you for such wonderful customer service throughout the year.
I look forward to purchasing more of your lovely products next year
April 2nd 2013
Thank you for such prompt service and great prices!!I am so glad I saw your ad in Australian Simply Card Magazine. I would not have known you existed otherwise.I look forward to buying more of your products.
Thank you again - Partricia